Who we are

Last updated: 29-8-2025

At Custom Jewelry Bee (“we,” “our,” or “us”), accessible via https://customjewelrybee.com, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and safeguard your information when you purchase from our shop or visit our website.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• Full name

• Billing and shipping address

• Email address

• Phone number (if provided)

• Payment details (processed securely via third-party providers)

• Order history and transaction details

• Technical data such as IP address, browser type, and usage data (through cookies and analytics tools)

2. How We Use Your Information

We use your personal data only for the following purposes:

• To process and fulfill your orders

• To communicate with you regarding your order or inquiries

• To arrange shipping and delivery via our logistics partners

• To process payments securely through Stripe

• To analyze website traffic and improve user experience (via Google Analytics)

• To comply with legal obligations (such as tax and bookkeeping requirements)

3. Sharing of Personal Data

We only share your data with third parties when necessary for our services, including:

• Payment providers (Stripe) to process payments securely

• Shipping and courier services (such as PostNL, DHL, UPS, or other delivery companies) to deliver your orders

• Service providers (WordPress and hosting partners) to operate our website

• Analytics providers (Google Analytics) to improve website performance

We never sell your personal data to third parties.

4. Data Retention

We store your personal data only as long as necessary:

• Order and transaction data: up to 7 years (as required by tax and commercial law)

• Customer communications: retained as long as necessary to handle your request

• Analytics data: retained according to Google’s policies

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and analyze website traffic.

5.2 Types of Cookies We Use

• Essential cookies – Required for basic site functionality (e.g., shopping cart, checkout).

• Performance & analytics cookies – Help us understand how visitors use our website (e.g., Google Analytics).

• Functional cookies – Remember your preferences and settings.

• Advertising/third-party cookies – May be set by service providers to deliver relevant ads or track performance.

5.3 Managing Cookies

When you visit our website for the first time, you will be asked to accept or manage cookies. You can also control and delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. International Data Transfers

As we sell worldwide, your personal data may be processed outside the European Economic Area (EEA). We ensure that any such transfers comply with applicable data protection regulations and safeguard your information.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Request for deletion of your data (unless required by law to retain it)
• Restriction or objection to processing
• Data portability
• Withdrawal of consent (where applicable)

To exercise these rights, please contact us using the details below.

8. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

9. Contact Information

If you have any questions about this Privacy & Cookie Policy or how your data is handled, you can contact us at:

Custom Jewelry Bee
KvK (Chamber of Commerce): 86240250
VAT: NL004212712B55
Email: contact@customjewelrybee.com
Contact page: https://customjewelrybee.com/contact/

10. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be published on this page with an updated “last updated” date.